Strategy & long-term planning
✓ Fractional and Interim VP/ Head of Customer Success
✓ Customer Success Health Scoring & Process Diagnostics
✓ Strategic Plans for post-sales functions using our proven framework
Resourcing and Upskilling
✓ Hire and upskill management to take over
✓ Coaching and mentorshipof management key team members
✓ CS team workshops training
Operations & Systems
✓ Setup operational process for post sales team achieve specific goal business
✓ Portfolio alignment & segmentation
✓ Defining success metrics
✓ Setup internal and customer reporting
✓ Advise on fit-for-purpose CS tools
✓ Defining success metrics
✓ Setup internal and customer reporting
✓ Advise on fit-for-purpose CS tools
Internal alignment & Function definition
✓ Define CS value proposition & align with customer-facing
functions (Product, Sales, Marketing, etc.)
✓ Create internal reporting
✓ Help build and scale CS teams
✓ Help build and scale CS teams
