Engauged Solutions is a consultancy specialising in
driving B2B post-sale success through scalable Customer
Success strategies and processes.
What services do we provide?
Engaged Solutions
Strategy & long-term planning
✓ Fractional and Interim VP/ Head of Customer Success
✓ Customer Success Health Scoring & Process Diagnostics
✓ Strategic Plans for post-sales functions using our proven framework
Resourcing and Upskilling
✓ Hire and upskill management to take over
✓ Coaching and mentorship of management key team member
✓ CS team workshops training
Operations & Systems
✓ Define CS value proposition & align with customer-facing functions (Product, Sales, Marketing, etc.)
✓ Create internal reporting
✓ Help build and scale CS teams
Internal alignment & Function definition
✓ Define CS value proposition & align with customer-facing functions (Product, Sales, Marketing, etc.)
✓ Create internal reporting
✓ Help build and scale CS teams
Focus Areas
ENGAGED SOLUTIONS
Adoption
Risk Mitigation
Executive Engagement
Executive Engagement
Retention
Expansion
Internal Exec Alignment
I'm Nav
Nav is one of Australia’s top Customer Success leaders driving exceptional results by building scalable repeatable process-driven frameworks that develop successful CS teams.
Nav currently leads the Global CS team at Plexus, a homegrown Australian legal tech company with a global presence, in charge of the whole post-sale customer journey including Services, Adoption, Customer Success and Support where he has used his framework to increase ARR expansion by 275% over 6 months.
