engaugedsolution

Engauged Solutions is a consultancy specialising in driving B2B post-sale success through scalable Customer Success strategies and processes.

What services do we provide?

Engaged Solutions

Strategy & long-term planning

 

✓ Fractional and Interim VP/ Head of Customer Success
✓ Customer Success Health Scoring & Process Diagnostics
✓ Strategic Plans for post-sales functions using our proven framework

Resourcing and Upskilling

 

✓ Hire and upskill management to take over
✓ Coaching and mentorship of management key team member
✓ CS team workshops training

Operations & Systems

 

✓ Define CS value proposition & align with customer-facing functions (Product, Sales, Marketing, etc.)
✓ Create internal reporting
✓ Help build and scale CS teams

Internal alignment & Function definition

 

✓ Define CS value proposition & align with customer-facing functions (Product, Sales, Marketing, etc.)
✓ Create internal reporting
✓ Help build and scale CS teams

Focus Areas

ENGAGED SOLUTIONS​

Adoption

Risk Mitigation

Executive Engagement

Executive Engagement

Retention

Expansion

Internal Exec Alignment

I'm Nav

Nav is one of Australia’s top Customer Success leaders driving exceptional results by building scalable repeatable process-driven frameworks that develop successful CS teams.
Nav currently leads the Global CS team at Plexus, a homegrown Australian legal tech company with a global presence, in charge of the whole post-sale customer journey including Services, Adoption, Customer Success and Support where he has used his framework to increase ARR expansion by 275% over 6 months.

Our Testimonials

Marry Larson

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Shamul 

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Lara

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